Got questions? You've come to the right place! Please browse our frequently asked questions below.
What system do I need?
Help identifying the best setup for your requirements or explaining our products a little more clearly.
Should I choose Chirp-edge or Chirp-zone?
The two systems we sell are designed for completely different environments.
In short, Chirp-edge is best if you have a four-walled building with a proper perimeter. It's our most popular system and works in a similar way to traditional EAS antennas. When a tagged item is taken too close to the Chirp Hub, the Tag will alarm.
Chirp-zone is best if your store doesn't have a perimeter. With Chirp-zone, a Tag will alarm if taken too far away from the Hub. This intended for situations where there is no perimeter (like a kiosk or concession store) or if you want to keep products confined to a set area (like power tools or high-value handbags).
You can read more on our How it Works page.
What products can Chirp protect?
A huge number of products across multiple categories - essentially anything that can be wrapped, stuck to, looped through or has a bottle neck!
What are the maximum number of Hubs and Tags that can be used
The system is endless.
What industries can Chirp-protect offer protection to?
So many! Most of our customers are either a convenience/off-license looking to protect alcohol, or fashion/apparel looking to protect bags and clothing. But our security systems are used in a variety of industries including DIY, bicycles, garden centres - any public space where theft is a possibility!
Information on the Hub - the "antenna" in the system.
What's the maximum range of the Hub?
Chirp-zone casts a protection area of up to 8 metres radius, which can be extended indefinitely by adding additional Hubs. With Chirp-edge the range adjusts up to 3 metres
What are the dimensions of a Hub?
14 cm³ and weighs 315 grams
How do you secure/mount a Hub?
The Hub has a camera style thread on the base and can be mounted onto any universal style camera mount
How can I adjust the range of the Hub?
On the rear of each Hub there is a small black dial that ranges from 0-9. This can easily be turned by a small flat-head screwdriver to the required setting. You can see how to do this by watching this video on YouTube
Can I cover more than one exit?
Yes you can use multiple Hubs to protect multiple areas.
Can I extend the area of the Chirp-zone system?
Yes, you can daisy-chain any number of Hubs to ensure the whole of your area is covered
Information on the Tags - what attach to the products you wish to keep safe.
How long does it take to activate a Tag?
Once activated, all Tags become live after 20-25 seconds
How do I deactivate a tag?
Deactivation can be done using either the Desktop Deactivator or by using a Remote control. With the Desktop Deactivator, simply pass the Tagged product over and the Tag will beep and deactivate. Using the Remote, just point it at the Tagged product and press the button.
Can I get longer Lanyard cables?
Yes - we sell Lanyard cables that are 12cm, 17cm, 27cm, 1m & 2m
How do I attach a Surface Tag?
The Surface Tag is attached using adhesive pads which are available here. For instances where the product's packaging isn't plastic wrapped and/or you want to protect the packaging, we supply a transparent carrier that the Surface Tag is stuck onto. The carrier remains on the product once it's sold and the Surface Tag is removed
Can I get a longer/larger Wrap Tag?
Yes, as well as the standard 900 Wrap Tag we also sell a 1100 Wrap Tag, which allows larger products to be protected
How can I remove a stuck Bottle Tag?
Press both buttons and twist the transparent cap - Here's a video on YouTube
Can I use a Chirp-zone Tag with an Chirp-edge Hub
No, they are not compatible
Can a Wrap Tag be used with Euro Slot packaging?
Yes. When there is a Euro Slot tag on the packaging you can place the cables either side of the tag to protect the product - see a video on YouTube
Are different coloured Tags available?
Currently no. But if you have specific requirements then please contact us and we'll see if we can help
Information on how to deactivate Tags - either when a product is sold or to stop an alarming Tag.
Can a Desktop Deactivator be used with Chirp-zone and Chirp-edge?
Yes, the Desktop Deactivator can be used with both systems
Can I have more than one Deactivator?
Yes there is no limit to the number of Deactivators used in the system. Some customers like to have a Deactivator at each till point
Can I place the Desktop Deactivator under the counter?
Yes, the Desktop Deactivator can be mounted underneath a wooden counter-top but will not work correctly through metal
Why is there a red light on the Deactivator?
The Desktop Deactivator has a light on to show it is connected to the mains and powered up
How to I activate or charge the remote?
With a Remote Resetter you simply pass the Remote across the Resetter and it will reactivate the Remote
Why does my Remote beep when I press the button?
As an anti-theft measure, the Remote Control only stays active for 24 hours. After this time it will beep when the button is pressed to let you know it needs reactivating using the Remote Resetter.
Accessories & Add-ons
Information on additional products to complement your setup.
Can Chirp be connected to a recording system?
Yes. We provide an add-on system called the ITS Box. This box of tricks is programmed to listen to the sound of the Tag (even if someone attempts to mute it). It has a built-in alarm and flashing light which means it can be used as a stand alone device. But it really comes into its own when used with external devices. It has two triggers which can be linked to a bigger siren, or flashing light, or recorded message, or it can even be connected to a CCTV system to capture the thief in the act
Shipping and Warranty
Information on how we ship orders and how we support you
Who do you use to ship?
In the UK we use Parcelforce, who offer an insured door to door service that is fully-insured.
For European orders we ship with TNT/Fedex.
What warranty comes with the Tags?
All Tags are covered by a 1 year warranty. Please contact us should you have any questions or issues.
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQs, please send us a message by filling out this form.