FAQs

Please browse through the following categories to see some of our frequently asked questions.

If there is a specific question that you can't see here then please do not hesitate to contact us.



Pre-Sales Questions

1Why can I only lease the product?
Technology changes at a fast pace and so there is nothing worse than getting left behind.

Also, each tag contains a battery which will need replacing every 24 months. As part of the lease we will replace each tag, with a new battery when the old ones expire.
2How long is the lease Term?
The agreement term is 24 months.
3What if I change my mind?
Once you receive your starter pack you have 30 days to change your mind. You just need to return the starter pack to us, complete and in full working order within the 30 days to get a full refund including the set up fee. If any items are damaged or missing on the return then the value will be deducted from the refund as detailed in the lease agreement.
4Why must I start with a starter package?
The starter pack contains the basic items you need to get started. However in addition to that it also is the starting point on which your lease agreement and payment schedule is based. Once these things are in place you can always add more items to your system.
5What's the Difference Between the Tags?
The Lanyard Tag is our most popular style and is the one that comes with either Hub package (in a bundle of 25). The Lanyard has a detachable loop which you can use to secure it around items - or a number of items - to keep them safe.

The Surface Tag has a pressure switch. You set your item on top of a Surface Tag and if the product is moved then the switch will be triggered and the alarm will sound.
6Can I Customise the Tags?
We are working on small bespoke stickers which can go on the Surface Tags to provide identification and branding tied in with your company's logo or corporate colours. Send us an email to find out more.
7What if I want to Order more Tags?
Once you've chosen the starter package you will have the opportunity to add any additional items - Tags (both types) and additional Remotes. These extras will either be billed monthly or annually - whichever pricing package you have selected.

Product FAQs

1How far is the range of the Hub?
The Current version of the Hub is around 5m radius.
2Can the Hub be Jammed?
Because of the unique way that Chirp works, signal jamming has no effect on the system. In fact, jamming or breaking the signal between the tag and the hub will activate the alarm in the tag.
3What’s the difference between the Tags?
The most popular tag is the lanyard tag which has several different options of cable length from 12cm to 2m. This is the tag that comes with the starter pack.

We do also offer the surface tag. This has a pressure switch which sits flat against a product. If the tag is detached from the product the alarm is activated. The surface tag has several different ways of being attached. Click here for more information.
4Can I Customise the Tags?
Currently the tags come in a single grey colour. In the future we will be looking at the options of different colour tags and possibly printing too.
5Can I order more Tags?
Sure, once you have your starter package in place you can add an unlimited amount of tags to the system.
6How long does the battery last in the Tag?
The battery in the tag lasts around 30 months and so to stay on the side of caution we will automatically replace the tag every 24 months as part of the lease agreement.
7How do I activate/deactivate a Tag?
You can activate a tag simply by attaching it to a product whilst in range of the hub. The only way to deactivate the tag before removing from a product is by using a specially coded remote control. Click here for the set up guide


More coming soon!


See us at EuroShop 2020!